Power outage at Rackspace

July 9th, 2008

Power outage at Rackspace

by Leonard Chung

Update @ 8pm PST: Everything is back up and the service is running normally. Send an e-mail to support@syncplicity.com if you’re running into any problems.

A cluster of servers hosted at Rackspace got knocked offline due to a power failure at Rackspace. Included in this cluster are the Syncplicity web servers as well as the main Syncplicity database servers. We’re waiting on Rackspace to stabilize our rack and are working with Rackspace right now to make sure everything comes back online normally. We’ll post updates as we hear them.

Last update from Rackspace:

July 9th 2008 — At approximately 5:00 P.M. CDT, our DFW data center experienced a brief loss of utility power that caused a transfer over to generator as designed. During this transition, some of the chillers did not start up correctly and temperatures within certain areas of the DC began to rise to the 90’s. The issue has been isolated and temperatures are decreasing steadily. We are investigating this issue and will provide future updates as they come available.

We apologize for any inconvenience this may have caused you or your customers.

This entry was posted on Wednesday, July 9th, 2008 at 5:57 pm and is filed under Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

4 Responses to “Power outage at Rackspace”

  1. Peter Says:
    July 16th, 2008 at 5:28 am

    Has this happened again? As of 2 hours ago my time (2 pm GMT) syncplicity client won’t connect and is marked as offline. Is there a Status blog anywhere?

  2. Ondrej Says:
    July 17th, 2008 at 3:18 pm

    Hi Peter,

    Our server was intermittently offline two nights ago (PST) when it struggled to handle a load generated by a few users abusing the still-unlimited Beta service. We’ve since put in provisions to prevent this from happening and you shouldn’t see it again.

    We publish all planned downtimes on the Syncplicity Forums (https://my.syncplicity.com/Forums/default.aspx?g=topics&f=5) and we use Twitter/FriendFeed (http://twitter.com/syncplicity) to announce the unplanned ones.

    Ondrej

  3. Peter Says:
    July 24th, 2008 at 5:42 am

    Thanks Ondrej

    I was suprised to learn how much we already rely on Syncplicity here in the office. Will sign up to the Twitter RSS feed for future updates.

  4. home made wind generators Says:
    June 27th, 2009 at 5:23 am

    Well put post- Will definitely come back soon/

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