Join the Syncplicity Support Team!
We’re looking for an experienced Syncplicity user to join our support team as a Tier I Support contractor. The hours for this position are 6am-10am PST Monday – Friday.
Tier I Support triages basic questions in the Syncplicity support queue. In this role, you’ll get to work directly with users to ease their frustration, solve their problems, share their excitement, and spread the word about Syncplicity. You’ll work closely with the Syncplicity engineering team to resolve issues (which means you may get earliest peeks at new features!) and help decide the direction of the product.
If you’re serious about helping users with Syncplicity and you’re ready to join a great team, please email rachel@syncplicity.com with a cover letter, resume, and availability.
Syncplicity User Manual
By joining the Syncplicity team, I came in not only to a new company, new colleagues, and a new work schedule (man, I love sleeping in!), but also to learning a new tool. As a new user to the Syncplicity product, I was able to see a huge gap in the Syncplicity product: documentation. As I installed and ran the Syncplicity client for the first time, I was faced with a big question – now what? We knew that I wasn’t the only user with this problem – we found that about 30% of our users stop using Syncplicity right after they installed the product.
Syncplicity has an FAQ and it also has a user forum. The FAQ is helpful in evaluating if the product is right for a user (and for finding out how tall Ondrej, our VP of Product & Platform, is), but doesn’t guide a user once the product is up and running. The forum is helpful for troubleshooting and sharing ideas with other Syncplicity users, but not for basic questions. As I answered emails and forums posts, I started documenting tasks in Syncplicity – from the very basic “How do I reset my password?” to the more advanced “I’m getting error messages, how do I find out what’s wrong?” issues.
Last week, manual.syncplicity.com became a public site. This user manual is in its early stages, and it’s not perfect. You’re bound to find a few typos and a lot of glaring omissions. But this is a growing document – every day, with each support question I answer, it changes, updates and becomes more comprehensive. Syncplicity users have the chance to tell me how it can improve – we currently have a feedback survey running on the site.
So please vist the Syncplicity User Manual. Let us know what you like, what you don’t like, what could be explained better, what I spelled wrong – anything! This is a document meant to help our users, so we want to make sure Syncplicity is getting user input on what this site should contain. I hope to hear from you all soon!