The Syncplicity Blog

By joining the Syncplicity team, I came in not only to a new company, new colleagues, and a new work schedule (man, I love sleeping in!), but also to learning a new tool. As a new user to the Syncplicity product, I was able to see a huge gap in the Syncplicity product: documentation. As I installed and ran the Syncplicity client for the first time, I was faced with a big question – now what? We knew that I wasn’t the only user with this problem – we found that about 30% of our users stop using Syncplicity right after they installed the product.

Syncplicity has an FAQ and it also has a user forum. The FAQ is helpful in evaluating if the product is right for a user (and for finding out how tall Ondrej, our VP of Product & Platform, is), but doesn’t guide a user once the product is up and running. The forum is helpful for troubleshooting and sharing ideas with other Syncplicity users, but not for basic questions. As I answered emails and forums posts, I started documenting tasks in Syncplicity – from the very basic “How do I reset my password?” to the more advanced “I’m getting error messages, how do I find out what’s wrong?” issues.

Last week, manual.syncplicity.com became a public site. This user manual is in its early stages, and it’s not perfect. You’re bound to find a few typos and a lot of glaring omissions. But this is a growing document – every day, with each support question I answer, it changes, updates and becomes more comprehensive. Syncplicity users have the chance to tell me how it can improve – we currently have a feedback survey running on the site.

So please vist the Syncplicity User Manual. Let us know what you like, what you don’t like, what could be explained better, what I spelled wrong – anything! This is a document meant to help our users, so we want to make sure Syncplicity is getting user input on what this site should contain. I hope to hear from you all soon!