Hello Google Marketplace!
I’m excited today to announce that Syncplicity Business Edition will soon be available through the Google Apps Marketplace — Google’s new online storefront for Google Apps and services that is being announced today. Earlier this year, Syncplicity and Google announced a seamless integration which allows users and organizations to directly synchronize files and folders on their desktops, laptops, and file servers with Google Docs. Since that time, we’ve seen great adoption with nearly 2 million unique files synchronized.
Syncplicity is the only solution that enables Google Apps users to synchronize their Microsoft Office Word, Excel, and PowerPoint, JPEG, ZIP, CAD, Adobe Acrobat PDF and other files with Google Docs directly. You now have the choice to use your preferred desktop application such as Microsoft Office or Open Office and then collaborate on that file in Google Docs without having to manually upload or download any files. Simply open or create a file on your desktop and it’ll be waiting for you within Google Docs. Create files or change files in Google Docs and they will be synchronized to your desktop and the desktops of others you are collaborating with.
For IT admins, files within Google Apps are synchronized, backed up, versioned, and managed using Syncplicity’s Central File Management, so you never have to worry about losing track of your organization’s files regardless of where they are stored and with no file size, file type, storage, or user limitations.
Create and edit files and folders on your desktop or in Google Docs. Syncplicity keeps your files backed up and in sync between Google Docs and your desktops automatically.
We’re excited to support Google in their new Google Apps Marketplace. It not only makes it easier for users to find Syncplicity, but also makes it easier for users to install and use Syncplicity. Through the benefit of Single Sign-On, you will soon be able to login directly to your Google Account, install Syncplicity into the Google Apps interface, and then access the Syncplicity Web Interface directly without having to log-in separately again.
Syncplicity Personal Edition free and paid users — don’t worry, you can sync your files now as well. Simply log into your account and click on the Google Docs link to get started!
Don’t have a Syncplicity account? It’s easy to get set up with a FREE 30-day trial of Business Edition or a FREE Personal Edition Account. If you are Google Apps Premier customer, click here for a limited-time discount off your first year’s subscription!
Syncplicity Business Edition Now Available!
I am excited today to announce the availability of Syncplicity Business Edition – the first sync, back-up, sharing, and collaboration solution that allows businesses to manage their files in a fully integrated way.
We’ve heard from many of you who have used our consumer product that you loved the ease-of-use and flexibility of Syncplicity but wanted the ability to use it in your business or workplace. We’ve also heard from many businesses and IT administrators that you’re struggling to manage and protect the data in your organization as users are increasingly mobile with multiple devices while still providing them the same level of flexibility and support that they need and expect.
Syncplicity Business Edition is the first solution designed to meet these needs of business users while also meeting the requirements of IT administrators and businesses. What does having an integrated solution mean for users and admins?
For users, new benefits include:
- Anywhere access to and syncing with not only files on personal computers, but also files on corporate file servers and web applications such as Google Apps, inside or outside of the firewall.
- Real-time backup and instant restore which can be managed and executed by either a user or remotely by an IT Administrator.
- Sharing and collaborating instantly with co-workers and others through individually created shares as well as new Administrator created and supported shares.
Administrators and business owners can now better manage files across the organization and support their users through new capabilities such as:
- Provisioning large numbers of users through features such as bulk user account creation and client pre-configuration.
- Remotely supporting users with help desk functionality for data such as folder management and remote restore through a central console.
- Controlling and viewing how data is flowing inside and outside of the company through policies and reporting.
- Protecting and managing files centrally across the entire organization, from files on central file servers inside the firewall to files on a laptop of a user half a world away.
- Access to priority support with the option of adding Premium Support for phone and e-mail support with one business hour time-definite response.
People love Syncplicity Business Edition, but don’t take our word for it:
“I have dealt with lots of synchronization and collaboration tools and recommended tools to enterprise clients. One of the issues is how to bring all the different data sources together from all the different devices now used in the enterprise, and to make sure they are automatically backed up and also easily available for collaboration with colleagues inside and outside the enterprise. Syncplicity’s Business Edition is the first one I’ve seen to really address this business challenge in an integrated solution”
David Coleman, Managing Director of Collaborative Strategies, a leading industry analyst and advisory services firm that focuses on collaboration technologies.
“Syncplicity has really fulfilled some critical needs for our business, letting us spend time working with our files instead of worrying about them. With Syncplicity, our distributed teams can instantly access their data, regardless of device, and we love its simplified file sync and offsite, real-time backup. Syncplicity is also setting the standard for exceptional customer service and that’s really important to users.”
Jean-Paul Otto, CEO of Dopro Domotica Professionals
“We have been very impressed with the Syncplicity service and also the support which we have received from you. It has made a HUGE difference in how we operate here.”
Gary Johnson, Xenia Police Division
With no signup fees or long-term contract, it’s easy to get started. Try Syncplicity Business Edition free for 30-days.
Want to learn more? Watch a video tour or read more about Syncplicity Business Edition.
Curious about Syncplicity Business Edition but prefer a live demo? Click here to register for the December 1st live web demo at 11am PST / 2pm EST.
Thank you again for your support, and on behalf of the Syncplicity Team, we hope you enjoy the upcoming holidays.
An Addition to the Syncplicity Team!
I have the extreme pleasure of introducing the Syncplicity community to Karr Yutuc! Karr is joining the Syncplicity team as a Tier I Support Guru.
I have been fortunate enough to work with Karr in the past, and was thrilled when she applied for the support opening I posted on oDesk. Karr will be covering the support queue early weekday mornings. Bringing Karr on board is one of many steps towards faster responses to your support emails, providing more support services, and bringing another friendly voice into the support queue.
Please join me in welcoming Karr to the Syncplicity team!
News from Syncplicity Support
At the end of June, I joined the support team as a Support Guru. This role is a unique challenge for me – no existing dedicated support team, low ticket volume, but technological needs that are detailed and complex. This blog series will follow me as I build the support team and services at Syncplicity to match the needs of our users.
What are your first steps?
One of the questions asked in my interview was “What will you change here in your first 30 days?” My answer? “Nothing.” I plan on spending my first 30 days with Syncplicity learning about our users, investigating the product, and learning about support patterns and current support tools. After that 30 days, I will be able to start moving support in a direction that is in line with the Syncplicity user base and company direction – but I know the learning doesn’t stop at 30 days. It is critical to have a constant presence with the support queue and user base to make sure that we continue to grow with our user base and their needs.
What is your hypothesis for how support will grow?
- Support Ticket Tracking
Support ticketing volume is fairly low at Syncplicity – about 20 tickets a day. However, we do have an active forum and Twitter account. Because the nature of our support interactions require more one-on-one communication, it’s time to move support into a standard tracking system rather than a public forum. To do this, we will use a highly customized version of Salesforce to handle support interactions. We will also have a dedicated support Twitter account to help troubleshoot and announce status updates to our user base. - Support Business Hours
The support team should remain relatively stable for the next few months and 8×5 support should cover our bases. However, after assessing the user base, we may want to offer first 8×7 support (covering international users and east coast users), and then finally offer 24×7 support as our product becomes mission critical in an organization. - Professional Services
Syncplicity’s current user base is very much an early adopter group – which means they like figuring things out themselves, or turning to a community-based support model for assistance. As we acquire more customers, we may offer training, customization, and engagement services to serve the entire breadth of technological knowledge and ability of our users. - Documentation
One of my first tasks at Syncplicity will be to centralize our FAQs and documentation into one user manual that is easy to search, update, and collaborate on with the Syncplicity team.
So, stay tuned as I start my new role at Syncplicity. Watch the company grow along with the support and services team!
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Enjoy!
Leonard
A quick word from your products guy
Hi everyone,
Our blog was a long time coming and I’m excited to finally see it up here ready for postings!
What do I do at Syncplicity? During the day, I figure out what you – our users – want from Syncplicity. I take all your feedback and use it to decide what our product needs next and what shape our new features need to take. I’m the guy who loves to get emails, forum replies, and blog comments from you because they make my job so much for fun, not to mention so much easier!
The rest of my time is spent making sure Syncplicity fulfills its promise of bridging your desktop and the web. We envision a future where it won’t matter where you store and work with your files – we want that to be something you don’t even have to think about. After all, why shouldn’t you be free to use the best tool for the job in the best environment possible? Whether that tool is a desktop application or an online Web 2.0 site, or whether that environment is your desktop or your browser, Syncplicity will make sure your data is everywhere it needs to be.
We have a lot in store for the future and I can’t wait to start sharing that with you, discussing your ideas and suggestions, and hearing from you about what works and what doesn’t. Looking forward to catching up with you on our forums!
Ondrej
Lots of data!
Allow me to introduce myself: I’m Isaac. Today, the database, a few back-end systems, and the website are my focus. Let me tell you a little about what makes this pretty darn interesting from a DBA perspective:
The Syncplicity database is pretty incredible. Most website databases perform a lot of read operations and a few writes, mainly to maintain a little state information about the user. I think 10 – 100 KB is more than enough state information per user for almost any web database. However, the Syncplicity database is nothing like that. Our databases have quickly grown to triple digit GBs in size as we synchronize your files across all your computers. That’s a lot of state and a lot of writing. Pretty incredible! And, we’re scaling very well to handle the load. So, keep it coming!
Feel free to contact me thru the comments, forums, or Contact page if there’s something you’d like to know. We’ve got some exciting information in the works… stay tuned!
Cheers,
Isaac – VP of Technology
Welcome!
On behalf of the Syncplicity team, welcome to the Syncplicity blog!
We will be posting the latest and greatest news, useful tips and tricks, and some of our thoughts so you can see some of our thinking as Syncplicity grows and moves out of beta.
Along with myself, Syncplicity’s other co-founders, Ondrej and Isaac, will be posting on here as well. They’ll be introducing themselves shortly.
We have some topics lined up over the next few weeks, but if you have any questions or topics you’re interested in, post up a message in the Syncplicity Forums. We’ll be taking interesting questions and hot topics from the forums and covering them in more detail here.
I’m very excited about this new blog. It’s my hope that you’ll find this informative and have as much fun reading it as we have writing it!
Leonard Chung – CEO